Frequently Asked Questions
Sales
What products do you currently sell? We currently specialise in made-to-measure Faux Wood Venetian blinds, available in seven colours. We're focused on doing this one product really well before expanding our range.
How do I place an order? Choose your colour from our collection, then use the calculator on the product page to enter your exact width and drop measurements. The price updates instantly, and you'll be taken to a secure checkout to complete your order.
How do I measure my window? On each product page, you can choose whether you're providing a Recess Size (measured inside the window recess) or a Blind Size (the exact finished size you want). Measure carefully — since every blind is made to order, we're unable to offer refunds for measurement errors on your part.
Can I get a quote before ordering? Yes — our calculator gives you an instant, exact price as soon as you enter your width and drop, with no obligation to buy.
What colours are available? Snow White, Snow White Grains, Off White, Off White Grains, Beige White Grains, Light Grey, and Light Grey Grains.
Do you offer samples? Not yet, but it's something we're looking into as we grow. In the meantime, feel free to contact us with any questions about colour matching.
Do you supply trade or commercial customers? We're currently focused on individual home orders. If you have a trade or bulk enquiry, please get in touch and we'll see how we can help.
What payment methods do you accept? We accept all major debit and credit cards through our secure checkout.
Support
I've received my blind — what if there's a fault? Please contact us as soon as possible with your order number and photos of the issue. See our Returns Policy for full details.
Can I return my blind if I've changed my mind? Because every blind is made specifically to your measurements and colour choice, we're unable to accept change-of-mind returns. Please see our Returns Policy for full details.
Can I change my order after I've placed it? Please contact us as soon as possible if you need to make a change. Since production begins shortly after your order is confirmed, we may not be able to make changes once manufacturing has started.
Do you offer fitting or installation advice? Full fitting instructions will be included with your order. If you need extra help, feel free to contact us.
Delivery
Where do you deliver to? We currently deliver to England, Scotland, and Wales only. We're unable to deliver to Northern Ireland, the Republic of Ireland, the Isle of Man, or other UK islands at this time.
How long will my delivery take? Please allow 7–10 working days from order confirmation to delivery, as every blind is made to order.
How much does delivery cost? Delivery is a flat rate of £18.75 across England, Scotland, and Wales.
Can I track my order? Once your order has been dispatched, you'll receive an email confirmation. If you have any questions about your order status, please contact us.
Do I need to sign for my delivery? This depends on the courier used for your delivery — full details will be provided at the time of dispatch.
What happens if I'm not home for delivery? If you're not available, the courier will typically leave a card with instructions on how to arrange redelivery or collection.
Can't Find What You're Looking For?
If your question isn't answered here, please contact us or email us at hello@swanopblinds.co.uk and we'll be happy to help.