Returns Policy

At SwanOp Blinds, we take great pride in the quality of our products. Because every blind we sell is individually made to your exact measurements, we can only accept returns in specific circumstances as outlined below.

Made to Measure — Returns Procedure

All our Faux Wood Venetian blinds are custom made to your exact specifications and tailored to your order. As such, we can only accept returns in the event of one of the following:

• A manufacturing fault
• A product that does not match the specifications confirmed in your order (colour, width, or drop)

We are unable to accept returns or provide refunds if you simply change your mind or are not satisfied with your colour selection once the blind has been made. Please double check your measurements and colour choice carefully before ordering, as each blind is cut and built specifically for you.

Damaged or Faulty Goods

In the rare event that your blind arrives damaged or develops a fault, please contact us as soon as possible at hello@swanopblinds.co.uk. We may ask you to provide photos to help us assess and resolve the issue quickly. If a replacement or repair is required, we'll arrange this at no additional cost to you.

How to Return an Item

Before sending anything back, please contact us first to obtain authorisation and ensure your return is processed correctly.

• Please write your order number clearly on the package.
• Please return the item in suitable packaging to prevent damage in transit.
• We recommend using a tracked or signed-for delivery service, as we cannot be held responsible for items lost or damaged in transit.

Once your return has been received and inspected, we will confirm next steps — whether that's a repair, replacement, or refund, depending on the issue.

Can't Find What You're Looking For?

If you have any questions about your order or this policy, please contact us or email us at hello@swanopblinds.co.uk and we'll be happy to help.